In 2023, we are seeing the rapid advancement of self-checkout solutions, and retailers have to be prepared to make permanent changes to adapt to ever-evolving consumer expectations. Whether they are shopping at a large chain grocery store or a local convenience store, shoppers are demanding higher levels of self-service options. Retailers no longer have the option of choosing self-service; shoppers are demanding it. With that in mind, it’s important to consider the advantages of self-checkout in 2023 for your retail store.
1. Added Convenience
With self-checkout having become a staple in our day-to-day consumer habits in 2023, it’s no secret the immense conveniences offered through these solutions. In 2019, the Annual Connected Retailer Survey by SOTI stated that many customers are looking for a shopping experience with less human interaction and one that offers more convenience through technology and innovation. Overall, self-checkout offers a more convenient, efficient, and easy shopping experience.
Fujitsu’s innovative self-checkout solutions, such as the U-SCAN Venture, U-SCAN Express+, and U-SCAN BOLT, empower retailers to meet shopper demands no matter if their retail space requires automated cash handling, cashless options, or self-ordering kiosks. Fujitsu’s S3 solutions make self-service convenient for both shoppers and retailers by offering simplified interfaces, integration and deployment.
2. Reduced Queues
In an article from Forbes, it was found that “60% of the more than 5,000 respondents pointed to long lines as a pain point in the shopping experience.” A survey done in the U.K. for Box Technologies and Intel, stated that 86% of shoppers are much more likely to avoid stores with long wait times, 70% are less likely to return to the store, and 38% stated they will put away their purchases and simply leave empty-handed. With Fujitsu self-checkout solutions, retailers can offer more checkout lanes in smaller spaces with little change to front-end staffing, eliminating queues for shoppers and increasing customer satisfaction.
3. Maintaining Customer Privacy
Another advantage of self-checkout is the higher level of privacy for customers. Some customers would prefer this option as it allows them to scan and bag their own items without interacting with a cashier. For many, self-checkout makes shopping a more comfortable experience, especially when it comes to purchasing sensitive items such as medicines and personal care products.
4. Staff Reallocation
When self-checkout is deployed, a major advantage for employers is that they will be able to allocate labor to important tasks. For example, retailers may focus on restocking product more frequently, maintaining customer-facing areas, and delivering better experiences to the customer. It also allows for the ability to implement other expansive services such as curbside pickup or delivery options.
5. Enhanced Protection and Security
When examining the advantages of self-checkout solutions, the enhanced level of security offered by rapidly evolving technology is important in 2023 and beyond. With the advancement and innovation of retail technology, self-service solutions can actually help prevent fraud and theft while minimizing losses for retailers. This ensures a secure shopping environment where retailers can enhance their bottom line and customers can shop with confidence and peace of mind.
Fujitsu’s enhanced A.I. technology can detect issues such as scan avoidance, barcode swapping, and more, while cash automation solutions can eliminate loss associated with manual cash handling. Now, more than ever, security features are a major advantage of self-checkout.
Realize the Advantages of Self-Checkout Today
As we continue to embrace the digital age, self-checkout solutions are becoming more integral to the way consumers shop. In 2023, these systems offer a multitude of advantages, including convenience, reduced wait times, enhanced security, increased customer satisfaction, and the ability to reallocate labor. By streamlining the checkout process and prioritizing the customer experience, self-checkout solutions enhance the overall shopping experience, saving time and adding convenience to our busy lives.
Fujitsu can help you embrace the future of shopping with self-checkout and realize the benefits firsthand at your retail store. Contact us today at (877) 766-7545 or [email protected] to learn more about our innovative self-checkout solutions and discover the advantages for yourself.
